Refund policy

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If your return is accepted, we’ll send you the instructions on how and where to send your package. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at care@hfaclinic.com.au. Please note that returns will need to be sent to 4006 QLD.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. If the problem is major, you are entitled to a replacement or refund. Examples of major failure are when the product:

• is unsafe;
• is significantly different from the description of the product; or
• doesn’t do what we said it would do,

but does not include damage caused by misuse or returns simply due to change of mind.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@hfaclinic.com.au.